The Centers for Medicare and Medicaid Services (CMS) released a “punch list” of strategies states and the U.S. territories can adopt to maintain coverage of eligible individuals as they return to normal operations after the end of the public health emergency. The strategies are organized around seven topics areas:
- strengthening renewal processes
- updating mailing addresses
- improving consumer outreach, communication, and assistance
- promoting seamless coverage transitions
- improving coverage retention
- addressing strains on the eligibility and enrollment workforce
- enhancing oversight of eligibility and enrollment operations
In the resource, CMS also flagged strategies expected to have the biggest impact on mitigating coverage losses. https://www.medicaid.gov/state-resource-center/downloads/strategies-for-covrg-of-indiv.pdf