Change Healthcare was subject to a cyberattack in late February – and it has had a significant impact on health care operations across the country. Payments to hospitals, physicians, pharmacists, and other health care providers across the country were disrupted. Change Healthcare, which is owned by UnitedHealth Group (UHG), processes 15 billion health care transactions annually and is involved in one in every three patient records.

In order to help providers manage the impact of this attack, the U.S. Department of Health and Human Services (HHS) has compiled information, resources, and tools from health plans and payers for providers in need of assistance. In this document, providers will find information to help them connect with payers regarding impacts of the cyberattack, links to resources payers have set up (including guides to connect to alternate data clearinghouse services), information on advanced payments, and more.

If you have questions for HHS regarding the Change Healthcare cyberattack, please reach out to HHScyber@hhs.gov.

The U.S. Department of Health and Human Services (HHS), through the Centers for Medicare & Medicaid Services (CMS), announced additional actions it is taking to help people maintain coverage as states continue Medicaid and Children’s Health Insurance Program (CHIP) eligibility renewals, which restarted across the country last spring following a pause during the COVID-19 pandemic. Today’s actions will continue and extend a previously announced flexibility to make it easier for people to transition to Health Insurance Marketplace^®[1] coverage through 2024, help more people with Medicaid and CHIP navigate renewals, and reinforce important federal requirements that are crucial for protecting coverage in states during and beyond “Medicaid unwinding.”

CMS is extending a temporary special enrollment period (SEP) to help people who are no longer eligible for Medicaid or CHIP transition to Marketplace coverage in states using HealthCare.gov. The end date of this “Unwinding SEP” will be extended from July 31, 2024, to November 30, 2024, which will help more people leaving Medicaid or CHIP secure affordable, comprehensive coverage through the start of the next open enrollment period. This extension will be crucial to ensuring people remain covered, including in states that have given people additional time to renew their coverage, as CMS has recommended, to help eligible people stay enrolled. States with state-based Marketplaces can adopt similar extensions.

“The actions we are announcing today, like those we have taken over the past year, demonstrate that HHS is committed to ensuring Medicaid and CHIP coverage for all who are eligible. We are helping those who will now qualify for Marketplace coverage obtain it,” said HHS Secretary Xavier Becerra. “We encourage states to use all the strategies and resources we have provided them to carry out renewals of coverage. We will continue to monitor the renewal process and make sure federal requirements are being followed.”

“Protecting and strengthening access to health coverage in Medicaid, CHIP, and the Marketplaces is a top priority,” said CMS Administrator Chiquita Brooks-LaSure. “Today’s steps will help make sure more families stay connected to the health care they need to thrive.”

CMS also released new guidance and other resources to help protect coverage. These include:

• Guidance on unwinding processes and tools for states reinforcing important federal renewal requirements that states must follow, developed in response to questions from both states and partners;
• Guidance to Medicaid managed care plans on completing signatures for enrollees so plans can help more people renew coverage; and
• New resources for partners to help families navigate their state Medicaid fair-hearing process, such as if someone was determined no longer eligible for Medicaid.

HHS continues to urge states to take up proven federal strategies that help more eligible people renew coverage and stands ready to support states in improving their renewals systems. As detailed in a new case study from the U.S. Digital Service (USDS), CMS partnered with USDS to engage with states across the country to reduce red tape, increase auto-renewal (ex parte) rates, address systems problems like the auto-renewal issue identified across 29 states last fall, and take up the dozens of strategies developed by CMS to help keep eligible children and adults covered. These efforts have helped increase auto-renewal rates nationally by about 85% – from about 25% in April 2023 to 47% in December 2023 and 46% in January 2024, as reported in the monthly Medicaid and CHIP renewals data published today. As just one state example, California increased auto-renewal rates from an average of about 34% from June 2023 to November 2023 to 66% in December 2023 after adopting CMS strategies and engaging with CMS and USDS.

Today’s actions build on the steps HHS and CMS have taken over the last year to protect health coverage during renewals, including making nearly two dozen strategies available to states to help eligible people renew Medicaid and CHIP, approving nearly 400 of these strategies across the country, conducting extensive outreach and advertising to raise awareness about renewals, creating a one-stop shop of federal resources on renewals for partners, and holding states accountable to federal Medicaid and CHIP renewal requirements. In addition, yesterday, CMS finalized a rule that builds on key lessons during Medicaid unwinding by streamlining and simplifying how people enroll in and renew Medicaid and CHIP coverage going forward. For example, while families in some states have faced barriers when transitioning a child’s coverage from Medicaid to CHIP during the unwinding process, this rule will require all states to make this transition more seamless in the future. This and other changes will help to ensure that millions of eligible children and adults can get and keep their coverage.

Roundtable with national nursing leaders explored latest survey findings and the future of the nursing workforce. New data is the first comprehensive federal survey of registered nurses — the largest health care profession in the United States — since the onset of the COVID-19 pandemic

Carole Johnson, Administrator of the Health Resources and Services Administration (HRSA), convened leaders last week from over 25 nursing and health care organizations for a roundtable discussion on the newly released findings of the National Sample Survey of Registered Nurses — the first comprehensive federal survey of nurses since the onset of the COVID-19 pandemic in the United States.

The survey is a comprehensive picture of the nursing workforce, the largest health care profession in the United States, conducted every four years by HRSA’s National Center for Health Workforce Analysis in collaboration with the U. S. Census Bureau. Nearly 50,000 nurses responded to the survey questions and reported on topics such as education, training, job satisfaction, as well as their experiences during the COVID-19 pandemic.

In her comments, Administrator Johnson underscored that nurses are the backbone of the health care system and how HRSA has used this survey for nearly 50 years to hear directly from nurses across the country about their experiences to strengthen patient care, identify opportunities to support nurses, and learn how we can best grow the health workforce. She also emphasized how the survey findings and feedback from participants reinforce the need to increase our investment in the nursing workforce and invest in innovative new training approaches. The Biden-Harris Administration has continuously focused on new investments to train more nurses and support the nursing workforce, growing HRSA’s nursing workforce budget by over 20%. The President’s Fiscal Year 2025 Budget proposes a $20 million increase in funding for nurse training, as well as $10 million to support innovation in health workforce training.

Dr. Michelle Washko, who leads HRSA’s National Center for Health Workforce Analysis, reported on the survey results, saying that while the survey captured nurses reporting leaving the field as a result of the pandemic, in aggregate the registered nurse workforce grew by about 400,000 since the 2018 survey. The nursing workforce is younger and becoming more diverse with greater percentages of people of color and of men since the previous survey. Job satisfaction of nurses remains high (80%), even though nurses reported high levels of burnout during the pandemic.

Participants at the roundtable discussed the importance of the new data and the investments HRSA is making to support growing the nursing workforce and retaining the current workforce. Several participants noted the important role of pathways for underrepresented students to become nurses and the need to support nurse training in clinical settings. Nurse faculty are a necessary part of the infrastructure that is needed to grow the workforce and address shortages. The need for faculty and preceptors is often identified as a factor that can limit growth of the nursing field. All participants underscored the impact that COVID-19 had on the nursing workforce and stressed the importance of innovative solutions to address burnout. Several participants noted the importance of exploring the root causes of the particularly acute challenges in recruiting and retaining nurses in certain settings and geographic areas, such as rural communities and historically underserved communities. Participants appreciated HRSA’s investments in nurse faculty and clinical preceptors as well as health workforce models like nurse residency programs in helping to address these issues.

HRSA supports the nursing workforce with financial assistance to individuals to help pay for nursing school through scholarship programs and loan repayment programs. In addition, HRSA funds nurse training grant and loan programs to support growing the nursing workforce including the important role nurses play in addressing health care priorities like improving maternal health, increasing access to primary care, and expanding behavioral health.

Leadership from the following organizations participated in the roundtable:

• AARP Center for Health Equity through Nursing
• American Association of Critical Care Nurses
• American Association of Medical Colleges
• American Association of Nurse Anesthesiology
• American College of Nurse-Midwives
• American Nurses Association
• Association of Clinicians for the Underserved
• Association of Women’s Health, Obstetric and Neonatal Nurses
• Center for Health Workforce Studies, University at Albany
• Center for Health Workforce Studies, University of Washington
• Children’s Hospital Association
• Colorado Nurses Association
• Delaware Nurses Association
• George Washington University, Mullan Institute for Health Workforce Equity
• Louisiana State Nurses Association
• Maryland Nurses Association, Inc.
• Mercer County Community College
• Michigan State University
• Missouri Nurses Association
• National Association of Hispanic Nurses
• National Black Nurses Association
• National Forum of State Nursing Workforce Centers
• National Organization of Nurse Practitioner Faculties
• Organization for Associate Degree Nursing
• University of Minnesota
• University of the District of Columbia
• Washington Center for Nursing

To learn more about the NSSRN or to download data and further analysis of the data, visit National Sample Survey of Registered Nurses (NSSRN).